What our Customers say...


Tim and Courtney at SERVPRO were so helpful to me and guided me through the whole process of having unwelcome water damage repaired! There was no limit to the patience that they had with me and I love the results. Fantastic Job!!!

Tim Hooper and the Eastern Shore SERVPRO crew are amazing! We discovered a “hidden” leak behind the wall where our fridge connects to the water line which had been causing damage for a long time (unknown to us). Tim and his crew were super supportive, friendly, responded quickly and communicated everything they found as they came upon it. Tim was wonderful from the start giving advice and explaining the process. Would definitely recommend these guys for any of your damage mitigation and remediation needs!

Responsible and responsive with all the work they do. Quality of work is always efficient and top notch. Caring and understanding employees who look out for the home owners or clients, too keep there best interest in mind.

Living on Kent Island, wet crawlspaces seem to be a way of life for us. When our sump pump failed and flooded our crawlspace, Tim Hooper and the SERVPRO of Queen Anne's guys were here immediately. They quickly mitigated the water and commenced drying out the area before mold could grow. Unfortunately, my duct work and hvac were under there, but Tim, Christian, Luke and Brandon were able to get all of the insulation and ducts cleaned out and dried. My crawlspace is actually in better shape now than it was before the flood. It is good to know that we have someone to rely on when disaster finds its way to our home. I highly recommend using this professional, courteous and friendly team. And we truly appreciated their "bedside manner" of breaking things to us gently as the problems revealed themselves. A true class act. If you need help, these are your guys....

When my house developed undetected pinholes in it's copper pipes and sustained a ton of damage, I was advised by friends to call Tim Hooper and SERVPRO of QA. Their reputation proceeded them. The SERVPRO of QA team of Tim, Christian, Brandon and Luke were extremely thorough in mitigating all or my water damage. They addressed every single aspect of my property damage Tim made sure that my family's needs were taken care of in every way, whether he was doing the work or not. Be it the painting, the drywall, the plumbing or the cabinetry. He made sure afterwards everything was in order and better than the way he found it. This mini disaster turned out to be a blessing in disguise. Our house looks better than it did before. Tim and the SERVPRO team did more than just clean up, they guided us every step of the way to making our house whole again, and for that, my family can't thank the SERVPRO of QA guys enough. The team has great leadership, and Tim is lucky to have such a dedicated crew with him.

Tim Hooper and his team were amazing and so helpful. They came out so quickly and did a fantastic job explaining the entire process to us. They were very neat and got the job done in a timely manner. They exceeded all expectations. They were beyond friendly and professional and we could not have asked for a better experience. We highly recommend Tim and his team.

Every stage of the process was on point and punctual, no details were missed. Tim Hooper and his team were thorough and showed compassion, which is much appreciated during such a stressful event as a basement flood. Highly recommend!

During August of last year my boat, that is docked in Rock Hall, had a fire in the main salon galley area. I called SERVPRO for the clean up. Tim Hooper and his team did an outstanding job with the cleaning and odor removal caused by the fire, soot and smoke. Tim worked closely with me and my insurance company, and kept everyone informed of the progress along the way. Working on a boat is not an easy process. He and his team had to remove all the covered panels, drapery, TV's, refrigerator,wine cooler etc, to be cleaned off site. He cleaned everything that was cleanable. Much had to be replaced due to soot and fire damage.

I would highly recommend using Tim again {hopefully never} if ever required. He runs a first class operation and deserves FIVE STARS. My boat is not yet 100% complete but it's well on it's way.

Awesome job ! Tim and crew very professional. Explained everything, helped me understand the insurance. Recommend them 100 percent!

I highly recommend SERVPRO of Queen Anne’s, Kent, & Caroline Counties! They did AMAZING work and the house looks brand new. As a realtor, they are a great resource for my clients. I look forward to working with them again. Extremely professional & efficient!

The sump pump in my basement failed and the basement flooded. Tim Hooper at SERVPRO was expeditious in his response to my problem and providing solution options. He and his crew did exactly what they told me they would do with great attention to detail. I found Tim to be very honest and reliable. I hope I do not need his services again but would not hesitate to call him if I do.

Tim has a lot of character and it shows in the standards and quality of work of the SERVPRO team! Many thanks for the help.

Great service and fast response ! We had an unknown water leak for several months which had saturated our crawl space, wood joists, resulting mold issues, etc. We weren't sure how to handle the repair and called SERVPRO. Tim Hooper and his team responded quickly, answered all our questions, educated us, told us what we didn't need (which we appreciated) and took care of the job quickly and professionally. I don't normally write reviews but Tim and his team were so professional and courteous throughout the repair I wanted to recommend them. A great team ! Thanks

Could not be more happy with the service from Tim and his team.. had a sump issue in our basement..right before the holidays and everything was taken care of.. highly recommend SERVPRO of Queen Anne's county..

We recently discovered a mold issue in our crawl space. We weren't sure how to treat it. We were concerned with how much it would cost to correct it. We called SERVPRO on Kent Island, we were impressed with how fast Tim got back to us. He gave us a lot of great advice and ways to fix it that we could afford. We really appreciate the time Tim spent with us and his help with fixing our problem.

Tim and his crew did an excellent job cleaning up our RV. IT LOOKS AND SMELLS LIKE NEW. Was impressed that Tim took the time to research certain aspects of the job in order to give us the best outcome. He even put air in our tires before we left! And the price was right, better than other places!

I found the SERVPRO team to be very professional and eager to get the problems I was having resolved. I would highly recommend them for any cleanup job that you may find beyond your control. They did an outstanding job and Tim is a good man to deal with, thanks again.

We had a flood in the sacristy of our church (hot water heater.) Tim and his folks responded quickly and had everything dried out for the insurance adjuster to inspect. Great job, Tim!

Tim Hooper and his assistant Christian provided tremendous service within just a few hours of my call. The damage would have been much worse had they not come out. They dried everything out, moved junk, and tore out water logged walls and carpet. Although I hope to never have to use SERVPRO again, I will not hesitate should the need arise!

Recently had a pipe break in my basement and was referred by my insurance agent. Tim was able to come to my house quickly and remove damaged items, water, and dry basement. Beyond happy with the work they performed and how they handled business. Thanks again!

Our vacation property was recently flooded. Within 2 hours, Tim and his team were at our home where they took immediate action to remedy the problem. Tim and his team were prompt, professional and performed outstanding work. Tim kept us advised everyday on the status of the project and his prompt response saved our beautiful hardwood floors! MANY THANKS! I highly recommend Tim and his team.